1. Where do you ship from?
All orders are shipped from our main location in San Bernardino, California, USA.
2. How long does shipping take?
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Processing time: 1–3 business days
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Delivery time: 3–14 business days (depending on your location)
You will receive a tracking number once your order has shipped.
3. Do you ship internationally?
No. At this time, we only ship within the United States.
4. How can I track my order?
Once your order has been shipped, we will email you a tracking number with instructions to track it via the carrier’s website (e.g. USPS, UPS, FedEx).
5. Can I cancel or change my order?
Orders can only be cancelled or modified before they are shipped. Please contact us immediately at support@hydrobayhydroponics.shop if you need assistance.
6. What if I received a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with a photo and description. We’ll send a replacement or refund promptly.
7. What is your return policy?
You may return eligible items within 14 days of delivery if they are unused and in original packaging. Some items, such as opened or used products, may not be returnable.
See our Return Policy for full details.
8. How do I request a refund?
To request a refund, contact our support team at support@hydrobayhydroponics.shop with your order number and reason. Refunds are issued to the original payment method within 5–10 business days after approval.
9. Do you offer free shipping?
We occasionally run free shipping promotions. Check our homepage or subscribe to our newsletter for updates.
10. How can I contact customer service?
We’re here to help!
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Phone: +1 (707) 998-8776
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Business Hours: Monday–Friday, 9 AM to 5 PM (Pacific Time)