Effective Date: July 24, 2025
At Hydrobay Hydroponics, INC, we are committed to delivering your order safely and on time. This policy explains how we process and ship orders placed on our website hydrobayhydroponics.shop.
1. Order Processing Time
All orders are processed within 1 to 3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays.
2. Shipping Time & Delivery Estimates
We offer standard shipping for all orders within the United States.
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Estimated delivery time: 3 to 14 business days after processing
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You will receive a tracking number once your order has shipped.
Note: Delivery times may vary depending on your location, weather conditions, or courier delays.
3. Shipping Rates
Shipping costs are calculated at checkout based on weight, destination, and shipping method selected. We occasionally offer free shipping promotions—check our homepage for updates.
4. Shipping Carriers
We use reliable shipping carriers such as USPS, UPS, FedEx, and others, depending on the destination and product type.
5. Order Tracking
Once your order ships, a tracking number will be emailed to you. You can use this number to track your package via the carrier’s website.
6. Undeliverable or Returned Packages
If a package is returned due to an incorrect address or failure to receive, we will contact you to arrange reshipment. Additional shipping charges may apply.
7. Shipping Restrictions
We currently ship only within the United States. We do not ship to P.O. Boxes, military addresses (APO/FPO), or internationally at this time.
8. Contact Us
For shipping inquiries, please contact:
Hydrobay Hydroponics, INC
2646 Miramonte Drive North
San Bernardino, CA 92405
Email: support@hydrobayhydroponics.shop
Phone: +1 (707) 998-8776