Return and Refund Policy
Effective Date: July 24, 2025
At Hydrobay Hydroponics, INC, we are committed to your satisfaction. If you're not fully happy with your purchase, please review our return and refund policy below.
1. Returns Eligibility
We accept returns under the following conditions:
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Items must be returned within 14 days of delivery.
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Products must be unused, in original packaging, and in resalable condition.
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Proof of purchase (order confirmation or receipt) is required.
Non-returnable items include:
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Opened or used products
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Perishable items or custom orders
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Clearance or final sale items
2. Return Process
To initiate a return, please contact us at support@hydrobayhydroponics.shop with the following:
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Your full name and order number
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Reason for the return
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Photo(s) of the item if damaged or defective
We will provide return instructions, including the return address. Please do not send items back without prior authorization.
Return shipping costs are the responsibility of the customer unless the item is defective or sent in error.
3. Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds will be processed within 5–10 business days to your original payment method.
Note:
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Shipping fees are non-refundable.
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If the item was returned without meeting the eligibility conditions, a partial refund or no refund may be issued.
4. Exchanges
We do not offer direct exchanges. If you'd like a different item, please return the original item for a refund and place a new order.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos. We will either issue a replacement or a full refund at no extra charge.
6. Cancellations
Orders may only be cancelled before they are shipped. Once shipped, the standard return process applies.
7. Contact Us
If you have any questions or need help with a return, contact us:
Hydrobay Hydroponics, INC
2646 Miramonte Drive North
San Bernardino, CA 92405
Email: support@hydrobayhydroponics.shop
Phone: +1 (707) 998-8776